I got a "Sorry Note" from Poslaju on the 5th of January 2010 with a blue stamping that said; Sila buat tuntutan pada keesokan hari. Please collect on the next working day. Being true to my Miss Procrastinator title, naturally, I finally went to Poslaju's collection house at Jalan 227 Petaling Jaya just yesterday. Right, about 24 days after I got the note. :)
This sudden realization had also flooded my medula oblongata with the following facts:
- I have a work trip to Kuching, Sarawak on Tuesday, the 2nd of February 2010.
- I would be needing my credit card to check-into the hotel.
- I only have ONE credit card. (Usaha debt sifar in action)
- My flight is at 11:40am, and I need to be in KL Sentral 2 hours prior. (i.e.9:40am)
- Saturday is Thaipusam - a public holiday for KL and Selangor.
- Monday is Federal Territory Day - another public holiday for KL.
- If I don't get my new credit card, then I am toast! :(
He told me that Yes, my card had already been delivered to the Card Centre on 25th January 2010. If I could advice where to redirect the delivery or would I rather self-collect somewhere. I told him about my predicament that I was in that is, all listed items 1 through 7 above. For immediate pick-up, he suggested that I make my way to the Card Centre at Menara Maybank in Jalan Raja Chulan. They close at about 4:30pm.
Ah, great!!! Just that it was already 4:15pm on a Friday evening, it was raining and we were in Petaling Jaya. There is no way thet we were gonna make it in time. So, he said, "It's OK, I can make a personal arrangement for you to pick it later at the same place" and that he would call me in 5-10 minutes time to confirm.
Ah, great!!! Just that it was already 4:15pm on a Friday evening, it was raining and we were in Petaling Jaya. There is no way thet we were gonna make it in time. So, he said, "It's OK, I can make a personal arrangement for you to pick it later at the same place" and that he would call me in 5-10 minutes time to confirm.
A few minutes lapsed when he apologised that they centre could not wait too long for me to arrive (we estimated 5:30pm), but suggested that I pick up my card at Maybank's One-Utama card centre, on Saturday. The centre is open 7 days a week.
Yeay!!
Problem solved.
Yeay!!
Problem solved.
It's not everyday that a call centre agent goes out of his way, but this time he did and solved my problems for me. Thanks so much En. Zamri. (at least I think that's what his name is)
There is hope for Customer Service in Malaysia, after all..
There is hope for Customer Service in Malaysia, after all..
-dillz blogging out-