Saturday, January 30, 2010

Tak Habis- Habis Drama

I got a "Sorry Note" from Poslaju on the 5th of January 2010 with a blue stamping that said; Sila buat tuntutan pada keesokan hari. Please collect on the next working day. Being true to my Miss Procrastinator title, naturally, I finally went to Poslaju's collection house at Jalan 227 Petaling Jaya just yesterday. Right, about 24 days after I got the note. :)

So, when I finally got there, I was told that my credit card had been returned to the Maybank Card Centre and I had to contact them for collection. My credit card? Oh, terlupa pula my Maybank Mastercard would expire at the end of January 2010. Patutlah dapat credit card ganti.

This sudden realization had also flooded my medula oblongata with the following facts:
  1. I have a work trip to Kuching, Sarawak on Tuesday, the 2nd of February 2010.
  2. I would be needing my credit card to check-into the hotel.
  3. I only have ONE credit card. (Usaha debt sifar in action)
  4. My flight is at 11:40am, and I need to be in KL Sentral 2 hours prior. (i.e.9:40am)
  5. Saturday is Thaipusam - a public holiday for KL and Selangor.
  6. Monday is Federal Territory Day - another public holiday for KL.
  7. If I don't get my new credit card, then I am toast! :(
So I called Maybank's 24-hour customer Service at 1-300-88-6688. After a few rounds of listening through their reminder that RM50 government tax on every credit card will be billed in your statement and the IVR to guide me to "Credit Card" enquiries, I was directed to Mr. Zamri (betul ke nama dia ni, adnil9?) whose voice reminded me of a DJ radio melayu. :)

(Picture from: here)

He told me that Yes, my card had already been delivered to the Card Centre on 25th January 2010. If I could advice where to redirect the delivery or would I rather self-collect somewhere. I told him about my predicament that I was in that is, all listed items 1 through 7 above. For immediate pick-up, he suggested that I make my way to the Card Centre at Menara Maybank in Jalan Raja Chulan. They close at about 4:30pm.

Ah, great!!! Just that it was already 4:15pm on a Friday evening, it was raining and we were in Petaling Jaya. There is no way thet we were gonna make it in time. So, he said, "It's OK, I can make a personal arrangement for you to pick it later at the same place" and that he would call me in 5-10 minutes time to confirm.

A few minutes lapsed when he apologised that they centre could not wait too long for me to arrive (we estimated 5:30pm), but suggested that I pick up my card at Maybank's One-Utama card centre, on Saturday. The centre is open 7 days a week.


Problem solved.

It's not everyday that a call centre agent goes out of his way, but this time he did and solved my problems for me. Thanks so much En. Zamri. (at least I think that's what his name is)

There is hope for Customer Service in Malaysia, after all..

-dillz blogging out-


Amy said...

Yeay for Maybank! Tapi Aje kena bad experience plak kat branch, tapi they make an effort to call n apa all's well.

dillazag said...

Tu la. Dia ikut-ikut gak sapa yang handle, kan? Ngapa tak standardized , ya?


toughcookie said...

maybank in one sentence with hope for customer service after all is such a mind-boggling feeling. kudos to maybank altho all my experience with them have been nothing pleasant ;)

dillazag said...

I know what you mean. We are so used to being treated badly, we tend to expect it already.

Just that everyone writes when they are not happy to complain, complain, complain. But not many would when they were treated well. Just trying to give a little balance to the equation.

Here's hoping for more of those En. Zamri variety! :)

Mas Rahim said...

erm at least ada gakle kebaikan maybank heheh x lah malu jadi maybankers nih heehh ;-)

dillazag said...

Ada la.... sikit..

the principal said...

dah guna credit cards (note the "s") maybank for 10 years. Love them esp when they give me credit limit RM13K, haha...& their 1300886688 tak pernah menghampakan

dillazag said...

Kak Emy,
Plural, tu ada "s".. :)

Along said...

I'm in a dilema whether to cancel my maybank credit cards or not. Platinum tu!! But the thot of paying RM50 per card...urgh..takpela, maybe cancel all but one. experience with Maybank cust care,..not that great, so glad to know there is hope. Kudos En Zamri. Hehehehe...

Anonymous said...

lebih kurang camtu la bunyi nama dia, rasanya betul kot hehe.. btw, dah dapat ke cardnya? have a nice trip to kuching :)


:: vErde+hAzizi :: said...

salam...hey babe...thanx for dropg by my blog...really appreciate it :)
owh kewl...thats a gd for me, i just received a bad one from poslaju ptg tadie...being me, i just tell them straight to their face...huhuhuhu

dillazag said...

yes dear, yes.. Cancel ALL but ONE. That's my strategy too. :)

Udah dapat cardnya hari Sabtu hari tu.. Thanks so much for menemaning, dear. :)

hi there! :)
kasi sound sekali nampak..

KS said...

kak dilla harus tulis surat penghargaan kepada encik zamri supaya dia dapat naik pangkat cepat hehehe

btw saya pon ada satu card saja atas nama sendri. tapi saya lagi suka pakai kad yg bukan atas nama sendri hehehe :P

nong@kween said...

wah kena carik ni, siapakah geranganya en zamri ni....

dillazag said...

saya rasa, saya pun suka lah kad yang bukan atas nama sendiri. bila agaknya nak dapat tu Inchik Azrul?? *wink wink*

entah betul ke tak nama tu.. zamri, ke zainal ke apa.. tapi confirm Z lah..hihihihihi